Terms of Service

Section 1 - Definitions
In these terms and conditions, the following definitions will apply:
Reflection period: the period in which the consumer can exercise his right of withdrawal; Consumer: the natural person who does not work in the occupation of a profession or business and who communicates with the merchant in a distance contract;

Duration transaction: a remote contract referring to a series of products and/or services whose delivery and/or purchase obligation is spread over time;
Durable data subject: any means that allows a consumer or merchant to store information personally addressed to him in a way that allows future consultation and unaltered reproduction of the stored information.
Right of cancellation: the possibility of the consumer to waive the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person who offers products and/or services to remote consumers; Remote contract: an agreement according to which, within the framework of a system organized by the entrepreneur for the remote sale of products and/or services, and until the conclusion of the agreement, one or more remote communication techniques will be used exclusively;
Remote communication technique: a means that can be used to conclude an agreement, without the consumer and the developer meeting in the same room at the same time. General regulations: the current terms and conditions of the developer.

Section 2 - Identity 
Company name: JTB MEDIA LTD

Trading address: 50 Lower Road, Chinnor, England, OX39 4DU
support@verdana-home.com

Section 3 - Applicability
These general conditions apply to every offer of the developer and to every remote contract and order concluded between the developer and the consumer.
Before concluding the distance contract, the text of these terms and conditions will be available to the consumer. If this is not reasonably possible, before concluding the remote agreement, it should be noted that the general conditions can be reviewed at the developer's premises and they will be sent free of charge to the consumer as soon as possible upon request.
If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the conclusion of the distance contract, the text of these general conditions can be made available to the consumer electronically in such a way that it can be stored by the consumer. in a simple way on a durable data carrier. If this is not reasonably possible, before concluding the distance contract, it will be indicated where the general regulations can be viewed electronically and that they will be sent electronically or otherwise free of charge at the consumer's request.
In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third sections will apply with the required changes, and in the case of conflicting general conditions, the consumer may always rely on the applicable provision that is most convenient for him.
If one or more provisions in these general terms and conditions are canceled or revoked at any time in whole or in part, this agreement and terms and conditions will remain in effect, and the relevant provision will be replaced without delay by mutual agreement with a provision that is as close as possible to the purpose of the original.
Situations not provided for in these general conditions must be evaluated "in the spirit" of these general terms and conditions.
Uncertainty about the interpretation or content of one or more terms of our terms and conditions must be interpreted "within the spirit" of these general terms and conditions.

Section 4 - The offer
If the offer has a limited validity period or is given subject to conditions, this will be explicitly stated in the offer.
The offer is without obligation. The developer is entitled to change and adjust the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is detailed enough to allow a proper evaluation of the offer by the consumer. If the promoter uses images, these are a true representation of the products and/or services offered. Obvious mistakes or obvious errors in the proposal do not bind the developer.
All the photos, specifications and data in the offer are indicative and cannot be grounds for compensation or the dissolution of the agreement.

Product images are a true representation of the products offered. The operator cannot guarantee that the colors shown correspond exactly to the real colors of the products.
Each offer contains such information that it is clear to the consumer what the rights and obligations are that are involved in accepting the offer. This particularly concerns:
the price, not including customs clearance costs and import VAT. These additional costs will be at the customer's expense and responsibility. The postal and/or courier service will use the special regulation for postal and courier services with regard to imports. This program applies if the goods are imported to the destination country of the European Union, which is the case in the present case. The postal and/or courier service collects the VAT (whether or not together with the customs clearance fees charged) from the recipient of the goods;
any shipping costs;
The manner of concluding the contract and what actions are required for this; whether the right of withdrawal applies or not;
The method of payment, delivery and execution of the agreement;
The period for accepting the offer, or the period in which the merchant commits to the price;
The amount of the remote communication rate if the costs of using the remote communication technique are calculated on a basis other than the normal basic rate of the means of communication used;
Is the agreement archived after its conclusion and, if so, the manner in which it can be consulted by the consumer;
The way in which the consumer can, before concluding the contract, check and if he wants to correct the data provided by him as part of the contract;
any languages other than English in which the contract may be concluded;
the rules of conduct to which the merchant is subject and the way in which the consumer can review these codes of conduct electronically; and
the minimum duration of the distance contract in the case of a duration transaction.
Optional: available sizes, colors, type of materials.

Section 5 - The agreement
Subject to what is stated in section 4, the agreement is concluded as soon as the consumer accepts the offer and fulfills the conditions stated therein.
If the consumer has received the offer electronically, the merchant will promptly acknowledge receipt of the offer electronically. As long as receipt of this receipt has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
If the agreement is signed electronically, the developer will take appropriate technical and organizational measures to protect the electronic transfer of data and ensure a secure Internet environment. If the consumer can pay electronically, the entrepreneur will maintain appropriate security measures.
The entrepreneur can - within a legal framework - inform himself whether the consumer can meet his payment obligations as well as all those facts and factors that are important for the responsible conclusion of the remote agreement. If, on the basis of this investigation, the developer has good reasons not to enter into the agreement, he may refuse an order or request or attach special conditions for performance with reasons.
The entrepreneur will include the following information with the product or service for the consumer, in writing or in a way that can be stored by the consumer in an accessible form on a durable data carrier:
the visiting address of the entrepreneur's establishment where the consumer can go with complaints;
The conditions under which and the way in which the consumer may exercise the right of withdrawal, or, as the case may be, clear information regarding an exemption from the right of withdrawal;
the information on existing guarantees and after-sales services;
The data contained in Section 4 Section 3 of these regulations, unless the merchant has already provided the consumer with this data prior to the execution of the contract;
The requirements for terminating the agreement if the agreement lasts for more than a year or for an unlimited period.
In the case of a duration transaction, the provision in the previous paragraph applies only to the first delivery.
Each agreement is made subject to sufficient availability of the relevant products.

Section 6 - Right of withdrawal
when purchasing products, the consumer has the option to cancel the agreement without reason for a period of 14 days. This reflection period begins the day after the product is received by the consumer or a representative determined in advance by the consumer and notified to the entrepreneur.

During the reflection period, the consumer will handle the product and its packaging with care. He will unpack or use the product only to the extent necessary to evaluate whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product to the developer with all the accessories delivered and, if reasonably possible - in the original condition and packaging, in accordance with the reasonable and clear instructions provided by the developer.
If the consumer wishes to exercise his right of withdrawal, he is obliged to inform the developer within 14 days, after receiving the product. The consumer must notify this via a written message/email. After the consumer has announced that he wishes to exercise his right of withdrawal, he must return the product within 14 days. The consumer must prove that the delivered goods were returned on time, e.g. via proof of delivery.
If the customer did not express his intention to use his right of withdrawal or did not return the product to the entrepreneur after the end of the periods mentioned in sections 2 and 3, the purchase is a fact.

Section 7 - Costs in the event of withdrawal
by the consumer exercising his right of withdrawal, the costs of returning the products will apply to the consumer.
If the consumer has paid an amount, the entrepreneur will return this amount as soon as possible, but at the latest within 14 days after the withdrawal. This is provided that the product has already been received back by the entrepreneur or conclusive evidence of a full return can be presented.

Section 8 - Denial of the right of withdrawal
The entrepreneur can deny the consumer's right of withdrawal for the products as described in section 2 and 3. The denial of the right of withdrawal is valid only if the merchant clearly indicated this in the offer, or at least in good time before the conclusion of the contract.
The denial of the right of withdrawal is possible only for products
created by the developer according to the consumer's specifications;
which are of a personal nature
that cannot be returned due to their nature;
that deteriorate or become obsolete quickly;
whose price is subject to fluctuations in the financial market that are beyond the developer's control;
for individual newspapers and magazines;
For audio and video recordings and computer software whose seal has been broken by the consumer. for hygienic products whose seal has been broken by the consumer.
Denying the right of withdrawal is possible only for services
regarding accommodation, transportation, restaurant or leisure activities that will be performed on a certain date or during a certain period;
Its delivery began with the express consent of the consumer before the end of the withdrawal period;
Regarding gambling and lotteries.

Section 9 - The price
During the validity period mentioned in the offer, the prices of the products and/or services offered will not be increased, with the exception of price changes due to changes in VAT rates.
Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market that are not under the control of the entrepreneur, at variable prices This link to fluctuations and the fact that all prices are target prices will be indicated in the offer. Price increases within 3 months after the conclusion of the contract are allowed only
if they are the result of statutory regulations. are the result of legal regulations or conditions; or the consumer may terminate the contract on the day the price increase takes effect. In accordance with Article 5(1) of the Cycle Tax Act, the place of delivery takes place in the country where the transport begins. In the present case, this delivery takes place outside the European Union. After that, the postal or courier service will collect import VAT or liquidation fees from the customer. Therefore, VAT will not be collected by the developer. All prices are subject to printing errors. You will not be held responsible for the consequences of printing errors and typographical errors. In case of printing and determination errors, the developer is not obligated to provide the product according to the incorrect price.

Section 10 - Compliance and Liability

The merchant undertakes that the products and/or services meet the contract, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the provisions of the law and/or government regulations existing at the time the contract is concluded. If agreed upon, the merchant also undertakes that the product is suitable for non-ordinary use.
A guarantee given by the merchant, manufacturer or importer does not affect the legal rights and claims that the consumer can enforce against the merchant on the basis of the agreement.
Any defective or incorrectly supplied product must be reported to the developer in writing within 14 days of delivery. The return of the products must be in the original packaging and in new condition. The entrepreneur's guarantee period corresponds to the factory's guarantee period. However, the developer is never responsible for the final suitability of the products for any individual application by the consumer, nor for any advice regarding the use or application of the products.
The warranty does not apply if:
the consumer repaired and/or changed the delivered products himself or had them repaired and/or changed by third parties;
The delivered products were exposed to abnormal conditions or were otherwise handled carelessly or contrary to the instructions of the developer and/or on the packaging;
The deficiency results in whole or in part from regulations that the government has established or will establish regarding the nature or quality of the materials used.

Section 11 - Delivery and execution
The company will take as much care as possible in accepting and executing product orders.
The place of delivery is the address that the consumer gave to the company.
Adhering to what is stated in section 4 of these regulations, the company will make acceptable orders quickly but within 30 days at the latest, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot or can only be partially executed, the consumer will be notified of this no later than 30 days after placing the order. In this case, the consumer has the right to dissolve the agreement without costs and the right to possible damages.
In the case of liquidation in accordance with the previous paragraph, the promoter will return the amount paid by the consumer as soon as possible, but at the latest within 14 days after the liquidation.
If the delivery of an ordered product turns out to be impossible, the entrepreneur will try to provide an alternative article. With the delivery at the latest it will be clearly and clearly indicated that a replacement item is being delivered. With replacement items, the right of withdrawal cannot be waived. The costs of each return shipment will be applied to the developer.
The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and known to the entrepreneur, unless expressly agreed otherwise.

Section 12 - Duration Transactions: Duration, Termination and Extension

Termination
The consumer may terminate at any time an open contract concluded for the regular supply of products (including electricity) or services, subject to the agreed termination rules and a maximum notice period of one month.
The consumer may terminate a contract for a fixed period concluded for the regular supply of products (including electricity) or services at any time at the end of the fixed period, subject to the agreed termination rules and a notice period not exceeding one month.
The consumer may terminate the agreements mentioned in the previous paragraphs:
terminate at any time and not be limited to termination at a specific time or during a specific period;
at least finish them in the same manner in which they were entered by him;
to always end in the same notice period as the developer set for himself.
Extension
A contract for a fixed period concluded for the regular supply of products (including electricity) or services may not be extended or renewed tacitly for a fixed period.
Notwithstanding what is stated in the previous paragraph, a fixed-term contract concluded for the regular supply of daily or weekly newspapers and magazines can be tacitly renewed for a fixed period not exceeding three months, if the consumer may terminate this renewed contract towards the end of the renewal with a prior notice period not exceeding one month.
A fixed-term contract concluded for the regular supply of products or services may be tacitly extended for an unlimited period only if the consumer may terminate it at any time with a prior notice not exceeding one month. A notice period not to exceed three months in the event that the contract refers to the regular supply, but less than once a month, of daily or weekly newspapers and magazines.
A contract for a limited time for the regular supply of daily or weekly newspapers and magazines by way of introduction (trial or introductory subscription) does not continue in silence and ends automatically at the end of the trial or introductory period.
If
the duration of the contract exceeds one year, the consumer may terminate the contract at any time after one year with a notice period of up to one month, unless reasonableness and fairness require cancellation before the end of the agreed period.

Section 13 - Payment
Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the reflection period as specified in section 6 section 1. In the case of an agreement to provide a service, this period begins after the consumer has received approval of the agreement.
The consumer has the duty to immediately report any inaccuracies in payment details provided or mentioned to the entrepreneur.
In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal limitations, to charge the reasonable costs that were given to the consumer in advance.

Section 14 - Complaints procedure
Complaints about the implementation of the agreement must be submitted to the entrepreneur within 7 days with a full and clear description, after the consumer has found the defects.
Complaints submitted to the developer will be answered within a period of 14 days from the date of their receipt. If a complaint requires a longer expected handling time, the developer will respond within 14 days with a receipt notice and an indication of when the consumer can expect a more detailed answer.
If the complaint cannot be resolved by mutual agreement, a dispute is created that is subject to the dispute resolution procedure.
The complaint does not depend on the developer's obligations, unless the developer has stated otherwise in writing.
If a justified complaint is found by the developer, the developer will, at its discretion, replace the delivered products or repair them free of charge.

Section 15 - Disputes
on agreements between the developer and the consumer to which these general conditions apply, only British law applies. Even if the consumer lives abroad.